About as

To dear customers

We, "Pharm-assist arrow," set up a drug store with the theme of "giving the best self in my life."
We propose self-medication that suits each person. In addition to pharmaceutical products,
We also have high-quality skin care items and cosmetics, so you can get the one that suits your needs.
We will do our best every day to meet the needs of each individual so that as many customers as possible can say, "I am shining today!" 

CEO of The Limited company Nenrin        

Ph.D. (Pharmacy) / Pharmacist Ena Yano 

Store namePharm-assist arrow
DistributorLimited company Nenrin
Operation managerEna Yano
Address〒814-0022 4-4-15 Hara, Sawara-ku, Fukuoka-shi, Fukuoka 4th floor
Email addressinformation@pharm-assist-arrow.jp
Products handledPharmaceuticals, cosmetics, supplements
Necessary price other than the product<Orders from within Japan>
[Consumption tax] 10% (8% for food)  
[Shipping] Yu-Pack: 900 yen nationwide                      
<Orders from overseas>
[Tariffs] Varies depending on national law.
[Shipping] Express mail service (EMS): uniform shipping fee 4000 yen
       Regular flight: uniform shipping fee 3000 yen
How to order

<How to order>

1. Select your favorite product, select the quantity on the product details screen, and then click the "Add to cart" button.
2. After moving to the cart screen, click the "Continue shopping" button if you want to continue shopping, or click the "Proceed to checkout" button if you want to confirm your order.
3. If you are shopping for the first time, please register as a new member from "New Member Registration".
4. After selecting the shipping method and payment method, check the order details, and if there are no mistakes, click the "Order" button. The order will be completed *. 
* For Class 1 and Class 2 drugs, the order will be confirmed after obtaining the approval of the pharmacist in charge. Please check below for details.
5. You will receive an order confirmation email, so please check the content of the email.
6. As soon as payment is confirmed, we will ship the item and contact you by mail.

※ How to order class 1 and designated class 2 pharmaceutical drugs

Please complete a form (will be checked by our pharmacist to ensure for the suitable use of the drug) prior purchase class1 and designated class 2 pharmaceutical drugs.
If this does not fit the purpose use of the drugs after checked by our pharmacists, your order could be canceled by us.
In some cases, we may contact you directly regarding the order.

How to order:
1. Put class 1 and designated class 2 pharmaceutical drugs in your cart.
   * Make sure to answer correctly.
   *The order is not confirmed yet.
3. Enter shipping destination information and payment information. 
   *The payment isn't charged yet in this stage.
4. Check an email about description of the drug from a pharmacist.
   *If your order does not fit the proper use of the drug, the order could be cancelled and we wouldn't charged for it.
5. Click the URL (your order information page) on the email, and choose shipping destination information and payment information again.
7. Receive your order confirmation email.
Payment method [Credit card payment] You can use various credit card payments such as "VISA", "MasterCard", "JCB", "American Express", "Diners" and "Discover". 
Delivery styleHere are three types of delivery methods below. The shipping methods that can be used vary depending on the size. 

<Delivery to Japan>
[Yu-Pack / Japan Post] 900 yen nationwide 
 Specify delivery time zone >> If you want to specify the delivery time zone,  please select from the following time zones.
Morning / 12: 00-14: 00/14: 00-16: 00/16: 00-18: 00/18: 00-20: 00/20: 00-21: 00
* Delivery time is specified. Even if it does, delivery may not be possible within the specified time depending on  the delivery area and delivery status. Please note. 

<Delivery to overseas>
[Express mail (EMS)] uniform Flat rate 3000 yen
[Regular mail]  uniform Flat rate 4000 yen
[Pay attentions]
・ Express mail (EMS) is about 7 days after shipping, regular mail (normal mail) Goods / international parcels) will be delivered in about 14 days.  Both will be shipped in a traceable form.
 ・ When shipping overseas, it may take longer than usual for the product to arrive due to shipping restrictions and weather conditions.
 ・ Please be careful not to purchase imported prohibited items in your own country.
 ・ Customs duty may be incurred when passing through customs. Please check the laws of your country in advance so that you can purchase within the scope of personal import. In some cases, we may cancel your order.
Due date for paymentPlease pay within 7 days after ordering.
Delivery timeWe will ship within 7 days after payment is confirmed.
The delivery shall be deemed completed when the goods are handed to the carrier.
Return / Exchange[Return / Exchange] *Domestic only
If you wish to return or exchange the product, please be sure to contact us within 7 days after the product arrives. Please note that we cannot accept returns or exchanges without prior notice. After contacting us, we will contact you again regarding the return / exchange method.
 [Returns / exchanges due to reasons such as defective products]
We make every effort to ensure the quality of the products, but if the products are damaged or soiled, or if a product different from the order arrives, we will exchange or return the product.  I will do it. Please contact us immediately after the item arrives.  Please note that we cannot accept returns unless the item is defective.  In the case of defective products, we will bear the shipping cost.  We apologize for the inconvenience, but please return it by paying the fee.  We will respond to returns and exchanges as soon as possible.  If the product is out of stock, it may not be exchanged and you may be asked to cancel it.  Please note that we will contact you in advance.
 [Returns and exchanges due to customer's convenience]
Customers are responsible for the shipping charges for returns and exchanges due to customer's convenience, such as different images. Please return the returned or exchanged product in the same condition as it was delivered, along with accessories such as labels and bags.
 [If we cannot accept returns or exchanges]
・Products that have already been used by the customer (excluding those that are found to be defective after use)
・Products that have been soiled or damaged by the customer. 
・Products that have been delivered for more than 8 days. 
・Made-to-order products. 
・SALE products such as outlet products and lucky bags.
・Products with "No returns" in the product description.
 [Return deadline]
Within 7 days after the item arrives.
 [Return shipping fee]
Customers are responsible for any returns due to customer's convenience. If it is a defective product, we will bear it.
 [Contact for returns] Nenrin Pharm-assist arrow Co., Ltd. 3rd floor, 4-4-15 Hara, Sawara-ku, Fukuoka 814-0022
TEL: 070-7656-9362 E-MAIL: information @ pharm-assist-arrow .jp