To dear customers
We, "Pharm-assist arrow," set up a drug store with the theme of "giving the best self in my life." We propose self-medication that suits each person. In addition to pharmaceutical products, We also have high-quality skin care items and cosmetics, so you can get the one that suits your needs. We will do our best every day to meet the needs of each individual so that as many customers as possible can say, "I am shining today!"
CEO of The Limited company Nenrin
Ph.D. (Pharmacy) / Pharmacist Ena Yano
|Store name||Pharm-assist arrow|
|Distributor||Limited company Nenrin|
|Operation manager||Ena Yano|
|Address||〒814-0022 4-4-15 Hara, Sawara-ku, Fukuoka-shi, Fukuoka 4th floor|
|Products handled||Pharmaceuticals, cosmetics, supplements|
|Necessary price other than the product||<Orders from within Japan>|
[Consumption tax] 10% (8% for food)
[Shipping] Yu-Pack: 900 yen nationwide
Letter pack plus: 520 yen (uniform nationwide)
<Orders from overseas>
[Tariffs] Varies depending on national law.
[Shipping] Express mail service (EMS): uniform shipping fee 4000 yen
Regular flight: uniform shipping fee 3000 yen
|How to order|
<How to order>
※ How to order class 1 and designated class 2 pharmaceutical drugsPlease complete a form (will be checked by our pharmacist to ensure for the suitable use of the drug) prior purchase class1 and designated class 2 pharmaceutical drugs. If this does not fit the purpose use of the drugs after checked by our pharmacists, your order could be canceled by us. In some cases, we may contact you directly regarding the order.
How to order:
1. Put class 1 and designated class 2 pharmaceutical drugs in your cart.
2. Answer "INTERVIEW BEFORE PURCHASE" and click "PROCEED TO CHECKOUT"
＊ Make sure to answer correctly.
＊The order is not confirmed yet.
3. Enter shipping destination information and payment information.
＊The payment isn't charged yet in this stage.
4. Check an email about description of the drug from a pharmacist.
＊If your order does not fit the proper use of the drug, the order could be cancelled and we wouldn't charged for it.
5. Click the URL (your order information page) on the email, and choose shipping destination information and payment information again.
6. Click "ORDER CONFIRMATION".
7. Receive your order confirmation email.
|Payment method||[Credit card payment] |
You can use various credit card payments such as "VISA", "MasterCard", "JCB", "American Express", "Diners" and "Discover".
[Payment with Paypal]
|Delivery style||Here are three types of delivery methods below. The shipping methods that can be used vary depending on the size.
<Delivery to Japan>
[Yu-Pack / Japan Post] 900 yen nationwide
Specify delivery time zone >> If you want to specify the delivery time zone, please select from the following time zones.
Morning / 12: 00-14: 00/14: 00-16: 00/16: 00-18: 00/18: 00-20: 00/20: 00-21: 00
* Delivery time is specified. Even if it does, delivery may not be possible within the specified time depending on the delivery area and delivery status. Please note.
[Letter Pack Plus / Japan Post] Shipping fee 520 yen (nationwide uniform)
Size: 340mm x 248mm (A4 size) Thickness: No limit Weight: Within 4kg Delivery method: Face-to-face delivery Tracking service: Yes
* But You can't specify the date and time for Face-to-face delivery Tracking service.
* If the size is larger than the above, we will change to Yu-Pack. In that case, we will contact you before delivery.
<Delivery to overseas>
[Express mail (EMS)] uniform Flat rate 4000 yen
[Regular mail] uniform Flat rate 3000 yen
・ Express mail (EMS) is about 7 days after shipping, regular mail (normal mail) Goods / international parcels) will be delivered in about 14 days. Both will be shipped in a traceable form.
・ When shipping overseas, it may take longer than usual for the product to arrive due to shipping restrictions and weather conditions.
・ Please be careful not to purchase imported prohibited items in your own country.
・ Customs duty may be incurred when passing through customs. Please check the laws of your country in advance so that you can purchase within the scope of personal import. In some cases, we may cancel your order.
|Due date for payment||Please pay within 7 days after ordering.|
|Delivery time||We will ship within 7 days after payment is confirmed.|
|Return / Exchange||[Return / Exchange] |
If you wish to return or exchange the product, please be sure to contact us within 7 days after the product arrives. Please note that we cannot accept returns or exchanges without prior notice. After contacting us, we will contact you again regarding the return / exchange method.
[Returns / exchanges due to reasons such as defective products]
We make every effort to ensure the quality of the products, but if the products are damaged or soiled, or if a product different from the order arrives, we will exchange or return the product. I will do it. Please contact us immediately after the item arrives. Please note that we cannot accept returns unless the item is defective. In the case of defective products, we will bear the shipping cost. We apologize for the inconvenience, but please return it by paying the fee. We will respond to returns and exchanges as soon as possible. If the product is out of stock, it may not be exchanged and you may be asked to cancel it. Please note that we will contact you in advance.
[Returns and exchanges due to customer's convenience]
Customers are responsible for the shipping charges for returns and exchanges due to customer's convenience, such as different images. Please return the returned or exchanged product in the same condition as it was delivered, along with accessories such as labels and bags.
[If we cannot accept returns or exchanges]
・Products that have already been used by the customer (excluding those that are found to be defective after use)
・Products that have been soiled or damaged by the customer.
・Products that have been delivered for more than 8 days.
・SALE products such as outlet products and lucky bags.
・Products with "No returns" in the product description.
[Return deadline] Within 7 days after the item arrives.
[Return shipping fee] Customers are responsible for any returns due to customer's convenience. If it is a defective product, we will bear it.
[Contact for returns] Nenrin Pharm-assist arrow Co., Ltd. 3rd floor, 4-4-15 Hara, Sawara-ku, Fukuoka 814-0022 TEL: 070-7656-9362 E-MAIL: information @ pharm-assist-arrow .jp